TERMS & CONDITIONS OF SALE
Last Updated: May 28, 2026
These Terms & Conditions govern the sale of products through the website R_U_I Raw Unique Iconic. By placing an order on this website, you agree to be bound by these Terms & Conditions.
1. Seller Information
R_U_I Raw Unique Iconic
Rue Mercerie 20
1003 Lausanne
Switzerland
Email: info@r-u-i.ch
2. Scope
These Terms & Conditions apply to all purchases made through the website.
By placing an order, the customer confirms that they are at least 18 years old or have obtained permission from a parent or legal guardian.
3. Products
We make every effort to ensure that product descriptions, images, colors, and specifications are accurate.
However, actual colors may vary depending on the customer's screen settings, and minor variations shall not be considered defects.
All products are subject to availability.
We reserve the right to discontinue products or modify product information at any time without prior notice.
4. Prices
All prices displayed on the website are shown in the selected currency and include VAT where applicable unless otherwise stated.
Shipping costs, customs duties, import taxes, and other charges are calculated separately and displayed during checkout when applicable.
Customers are responsible for any customs duties, taxes, or import fees imposed by their country.
5. Orders
An order becomes binding once payment has been successfully completed and the customer receives an order confirmation email.
We reserve the right to refuse or cancel any order in cases including but not limited to:
If an order is cancelled after payment has been received, a full refund will be issued.
6. Payment
We accept payment methods available at checkout.
Payments are processed through secure third-party payment providers.
We do not store complete payment card information on our servers.
7. Shipping & Delivery
We deliver within Switzerland, the European Union, and internationally.
Delivery times are estimates only and are not guaranteed.
R_U_I Raw Unique Iconic shall not be held responsible for delays caused by:
Risk of loss or damage transfers to the customer upon delivery.
8. Customs & Import Duties
For international shipments, customs duties, taxes, and import fees may apply depending on the destination country.
These charges are the sole responsibility of the customer.
R_U_I Raw Unique Iconic has no control over such charges and cannot predict their amount.
9. Returns
Customers may request a return within 14 days of receiving their order.
To be eligible for a return:
Return shipping costs are the responsibility of the customer unless the item received is defective or incorrect.
10. Refunds
Once the returned item has been received and inspected, we will notify the customer of the approval or rejection of the refund.
Approved refunds will be processed using the original payment method.
Shipping costs are non-refundable unless required by applicable law.
Refund processing times may vary depending on the payment provider.
11. Defective or Incorrect Products
If a customer receives a defective, damaged, or incorrect item, they must contact us within 7 days of delivery at:
info@r-u-i.ch
We may request photographs or additional information before processing a replacement or refund.
12. Intellectual Property
All content on this website, including but not limited to:
is the property of R_U_I Raw Unique Iconic and may not be copied, reproduced, distributed, or used without prior written permission.
13. Limitation of Liability
To the maximum extent permitted by law, R_U_I Raw Unique Iconic shall not be liable for any indirect, incidental, consequential, or special damages arising from the use of the website or purchased products.
Nothing in these Terms excludes liability where exclusion is prohibited by law.
14. Privacy
The collection and processing of personal data are governed by our Privacy Policy.
By using the website, customers acknowledge that they have read and understood the Privacy Policy.
15. Force Majeure
R_U_I Raw Unique Iconic shall not be liable for delays or failure to perform obligations caused by events beyond its reasonable control, including but not limited to:
16. Governing Law
These Terms & Conditions shall be governed by and interpreted in accordance with the laws of Switzerland.
Any dispute arising from or relating to these Terms shall be subject to the exclusive jurisdiction of the competent courts of Lausanne, Switzerland, unless mandatory law provides otherwise.
17. Contact
For any questions regarding these Terms & Conditions, please contact:
R_U_I Raw Unique Iconic
Rue Mercerie 20
1003 Lausanne
Switzerland
Email: info@r-u-i.ch
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